Move your career to a place where you can make a difference.
Billings Federal is seeking to fill the following positions. As a BFCU employee, you will experience a friendly and stable work environment, receive a comprehensive benefit package, and participate in a progress staff development. program. All this while working in a growing community credit union.

To apply for any of these positions, please forward resume' and cover letter to: Billings Federal Credit Union
Attn: Human Resources, P.O. Box 1779, Billings, MT 59103-1779

Financial Service Representative
 

Financial Service Representative

Position:                       Financial Service Representative
Department:                  Sales and Marketing
FLSA Status:                Full-time, Non-exempt
Reports to:                    VP Sales and Marketing

SUMMARY:
Assists Financial Services Officers in lien filing, loan documentation, loan booking, and credit reports. Assist members and Financial Services Officers with member services, new accounts, certificates, and IRAs.

DUTIES:

• Promote Credit Union products and services based on member needs as determined from member interviews.

• Open new share accounts and certificates.

• Assist members with Instant Issue ATM cards.

• Process new account information including ordering checks, verifying eligibility, checking for appropriate signatures, filing cards, mailing welcome letters, etc.

• Type, laminate, and mail membership cards to members.

• Make corrections and refunds on accounts if necessary.

• Print starter or temporary checks for members.

• Assist members with wire transactions.

• Analyze and process consumer loan applications.

• Ensure accurate processing of loans by making sure that each one is properly documented, closed, disbursed, coordinated, and filed.

• File paperwork and files from branch offices.

• Pull credit reports for all accounts, verify debts, estimate monthly payments for any outstanding debts not listed and add them to debts on application.

• Mail loan application and/or information to members and prospective members.

• Review delinquency notices for accuracy and mail them as appropriate.

• Assist members with information as to the status of pending loans.

• Maintain knowledge of competitor’s rates, terms, etc., as well as internal trends relating to lending.

• Explain reasons for denial and explore options for members when loans are denied.

• Look up NADA values and provide quotes to members.

• Notify auto dealerships of any missing paperwork.

• Prepare coupons for skip-a-pay when sold.

• Counsel members on interest rates and cross-sell services offered at the Credit Union.

• Assist members in the completion of Individual Retirement Account and Share Certificate applications.

• Assist members and loan coordinator in filing credit disability and credit life insurance claims.

• Assist members with discrepancies and complaints.

• Assist members in closing accounts.

• Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.

• Ensure that all information and transactions regarding Credit Union members are kept confidential.

• Greet members and guests to the Credit Union in a professional and courteous manner.

• Maintain current knowledge of Credit Union philosophy, all Credit Unions services, and policies.

• Maintain a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.

• Cooperate with other department personnel to ensure a “team effort” and prompt member service.

• Enforce strict adherence to established security procedures.

• Maintain the security of the work area and ensure that it presents an organized and neat appearance.

• Participate in continuing education as approved by supervisor.

• Report to work on time and as scheduled.

• Attend meetings as required.

• Adhere to facility dress code.

These duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

TRAINING AND EXPERIENCE:

• Experience in a position involving member service, extensive public contact, and clerical office work.

• High School diploma or the equivalent.

KNOWLEDGE AND ABILITIES:

• Strong analytical skills.

• Ability to use a personal computer.

• Knowledge of basic bookkeeping principles.

• Ability to follow written and oral communications and instructions.

• Excellent telephone techniques and manners.

SPECIAL FACTORS:

• Requires being under constant pressure for absolute accuracy within time limitations.

• Requires working with disgruntled members and frequent interruptions.

• Ability to lift and/or carry up to 35 pounds.

• Stooping; kneeling; crouching; and reaching below, at, and over shoulder level required.

• Sitting – 75%; standing and walking - 25%.

• Hearing, visual, and verbal ability required.

 TRAINING AND EXPERIENCE:

• Experience in a position involving member service, extensive public contact, and clerical office work.
• High School diploma or the equivalent.

KNOWLEDGE AND ABILITIES:

• Strong analytical skills.
• Ability to use a personal computer.
• Knowledge of basic bookkeeping principles.
• Ability to follow written and oral communications and instructions.
• Excellent telephone techniques and manners.

SPECIAL FACTORS:

• Requires being under constant pressure for absolute accuracy within time limitations.
• Requires working with disgruntled members and frequent interruptions.
• Ability to lift and/or carry up to 35 pounds.
• Stooping; kneeling; crouching; and reaching below, at, and over shoulder level required.
• Sitting – 75%; standing and walking - 25%.
• Hearing, visual, and verbal ability required.