5/18/2020 – 8:30 AM MST

Our Branch lobbies will reopen Monday, May 18, 2020.

While our lobbies have been closed since March 18, our digital platforms, ATMs, drive-ups and contact center have been available for you. We encourage you to continue to use these options to meet your banking needs whenever possible as we collectively try to reduce the spread of the virus.

When you come in to visit us again, here is what you can expect.

  • First, we ask that if you feel sick or exhibit any signs of illness, please do not enter the building. This is for everyone’s safety.
  • We ask that the appropriate 6’ social distancing measures be followed. There will be floor markers to assist you. If the lobby area becomes crowded and social distancing guidelines cannot be met, a staff member will be happy to make an appointment for you. We may also ask that you wait outside until others complete their banking.
  • Please no more than (two) non staff individuals at each Lender or New Account desk; to that end, we request only those who are transacting business with us be in the building.
  • Our Tellers and Member Facing Representatives will have protective plexiglass shields to keep everyone safe. Some of our employees may also be wearing face masks.
  • All of our work stations, drive-up canisters and all high traffic areas will be thoroughly cleaned and disinfected repeatedly throughout the day. You are encouraged to take the Credit Union pen during your visit. Any pens left behind will be sanitized each day.
  • Public restrooms are not available.

5/08/2020 – 8:40 AM MST

Opening Update

Billings Federal Credit Union is working diligently to open our branch lobbies safely and soundly in the days to come. In the interim, our ATMs, drive-ups and Contact Center remain open to serve you. You can also apply for loans and accounts online anytime at billingsfcu.org. And, our financial wellness partner Greenpath stands ready to help with budgeting and debt management needs at your convenience.

We sincerely appreciate your patience and we look forward to seeing you soon.

Member Assistance

Billings Federal Credit Union is actively engaged in helping members who’ve been impacted by COVID-19 by deferring loan payments and providing mortgage forbearance agreements. If you’re in need of assistance, visit the Contact Us link on our website.

Stay connected 24/7 with mobile and online banking

  • Bank online anytime: Check balances, pay bills, transfer money, set up alerts, and more from your computer or mobile device.
  • Deposit checks by phone: Just snap a picture of the front and back to deposit endorsed checks with our mobile app.
  • Telephone Teller: Access accounts 24/7 from any touch tone phone to inquire on account balances, transfer funds, make loan payments, verify checks cleared and deposits made and more.
  • Mobile Pays: When you’re out and about, you can safely pay in a touchless way with your digital mobile pays. BFCU cards are ready to use – simply select our cards during the sign-up process on your personal mobile device.

Learn more about these digital tools and features.

Stay informed

We encourage you to watch for emails from BFCU, visit our website, and join us on social media for updates.

Be safe – be well.

3/18/2020 – 4:45 PM MST

Branch Lobbies Temporarily Closed

For the safety of our members and employees, the lobbies at all branches are closed. Our ATMs, drive ups and contact center remain open. We encourage you to watch for emails from BFCU, visit our website, and join us on social media for updates.

3/17/2020 – 3:00 PM MST

Protecting you and your finances during the rapidly evolving Coronavirus (COVID-19) Pandemic is our top priority. You can count on us to continue to serve you safely and conveniently. Our thoughts are with anyone affected by the Coronavirus.

  • Safety: We have implemented enhanced branch cleaning procedures and asked our employees to take extra measures to keep their workstations and hands clean.
  • Annual Membership Meeting Postponed: In line with recommendations from CDC and Local Officials, we have postponed our Annual meeting until further notice – (originally scheduled for Tuesday, April 7, 2020.)
  • We are open to serve you: Our branches, drive up, ATMs and contact center remain open. Use our locator to find branches, and ATMs near you. In addition to our local surcharge-free ATM locations, you have access to literally thousands of other surcharge-free ATM locations nationwide. Find now.
  • Information on COVID-19: For more details, visit the Centers for Disease Control and Prevention (CDC).

Member Assistance

Billings Federal Credit Union is committed to helping members experiencing hardships, including from COVID-19. If you’re in need of assistance, visit the Contact Us link on our website. You can also apply for loans and accounts online at billingsfcu.org.

Stay connected 24/7 with mobile and online banking

  • Bank online anytime: Check balances, pay bills, transfer money, set up alerts, and more from your computer or mobile device.
  • Deposit checks by phone: Just snap a picture of the front and back to deposit endorsed checks with our mobile app.
  • Telephone Teller: Access accounts 24/7 from any touch tone phone to inquire on account balances, transfer funds, make loan payments, verify checks cleared and deposits made and more.
  • Mobile Pays: When you’re out and about, you can safely pay in a touchless way with your digital mobile pays. BFCU cards are ready to use – simply select our cards during the sign-up process on your personal mobile device.

Learn more about these digital tools and features.

Beware of scams

Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. Billings Federal Credit Union will never ask you for your personal information or log in credentials in an email or text message. If you receive a suspicious email or text message, don’t respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.

Stay informed

We encourage you to watch for emails from BFCU, visit our website, and join us on social media for updates.

Be safe – be well.